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ecolinewindows.ca
1
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Waited from 3:00 to 5:00 for my consultation appointment. No one showed up. I phoned and was told I'd be called right back. No call. Won't be contacting them again!Well I decided to give them a second chance, this time a guy showed up. His English wasn't great, so I asked him to send me an estimate through email. Never got the email, he didn't even bother to write my email address down. He acted like he'd just remember it. I don't think this company wants any business!

ecolinewindows.ca
2
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Very satisfied with the installation and the quality of the windows.I thought!   Not at all satisfied with communication and timelines.Signed contract and gave deposit for installation in early October, they came late Oct. crew was great windows were good except main picture window was damaged. Estimated time to get window sent back and repaired at factory was two weeks. At 4 weeks started calling them, finally at 6 weeks got a date for installation Dec 22 , told them I would postpone Christmas vacation and to make sure all was ready. was told the only thing that would delay this was the weather. 9am rolls around, no crew, phone call at 9:30, the wrong part was sent can't install window till January. So what happened to sending the window back to factory? Talked to Dmitri(supervisor)  about compensation for all the delays and he said he would talk to me after window was installed, and he made a big deal about saying he made a note to call me if part for window was not in by Jan 27. Jan 24 window was installed, no compensation because it was in before the 27???      Not the end of it! by Feb noticed that on 4 of the 6 windows the caulking had pulled away and there are holes into my walls, they came and pumped more caulking in but now I have to watch it closely. In the end have my new windows, but the quality control guy and the supervisors need to get together and decide whether or not the whole window get sent back to the factory for repair or it's just a part that takes 7 weeks to make.Either way get closer to the same time estimate. Or just learn to communicate with customer.

ecolinewindows.ca
4
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Installation went smooth, we had lots of windows installed. It took them 3 days to finish the job. Employees worked hard and almost took no brake. Few of the windows had scratched screens but when the supervisor arrived, he fixed it on the spot. The product is good, service was fast. No complains. check them out.

ecolinewindows.ca
4
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I recently had 5 windows installed in my house.  They were replacement windows for the upstairs of my bungalow (bedrooms, kitchen, bathroom and front picture).I started off being very keen on this company.  They are more or less local and there salesman was one of the best that came by to give me a quote (I had 4 quotes done).  If you are looking to get windows from Ecoline, be aware that they seem to really highball their estimates.  I was able to talk the salesman down by about $2000 from his original quote.Ecoline does not manufacture their own windows.  They are manufactured by a company in eastern Canada.  The process of manufacturing was smooth and the time range I was given for them to be ready for install was fairly accurate.When it comes to installation, I have some major concerns.  The quality of the windows is great and the installers did a good job for the most part.  However, I would recommend you watch their installers as they are working.  One installer managed to cut an electrical line while enlarging the front window.  Luckily I had someone there to see this... the installer didn't have much idea what he should do.  One hole in the wall and a relocated plug later and the problem was solved (not by the installer but by my father).  Other things that left me with a bad taste in my mouth were:- the front window being left wide open (in mid-November) while they waited for the new window to arrive (about 3 hours).- extreme amounts of dust around the house, especially in the living room as a result of cutting through my stucco in order to enlarge the window.  A simple barrier of some plastic would have solve both the first two problems.- the installers proceeded to flip a door rug upside down and track mud onto it instead of moving it out of the way and exposing the tile floor underneath.- cleanliness of the house afterwards was a little questionable.  The installers could have spent a little more time vacuuming and dusting.  It would have been nice for them to clean the windows before leaving (something I had to do myself).- when I complained to the salesman, he was a little confrontational about the job the installers did.  However, he has consented to have the hole in my wall fixed, but I'm still waiting to hear back from them about a time (2 weeks later).Overall my experience with Ecoline was mediocre at best.  Do your research, get lots of quotes and do some reading about each company.  I did my homework on these guys, but I'm not sure if I'd recommend them.  The quality of the work was good, but the service left a little to be desired.

ecolinewindows.ca
4
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This company did my windows 2 years ago. Two of my windows cracked in the corners. At first I went to the company  office that displays on their website ,and guess what? You think that a window company should have an office? Yes a normal company probably will,but not this one. They located at the virtual office in the building.No wander ,that 2 years later I still have cracked windows, and no respond from them.I did some investigation on my own,this company claims that they have 3 locations across Canada, and non of those locations are real offices,it all virtual. They are defiantly scammers. After talking to my sales rep on numerous occasions. He sad that the owners never visit them here in Edmonton, that they always over in Russia. Can u imagine if a representative of the company  tell you those thinks, what is really happening. People you must stay a way of this company " ECOLINE WINDOWS AND DOORS". And before you are making any decisions go and visit the company showrooms.

ecolinewindows.ca
4
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How Many times can I say DO NOT USE THIS COMPANY!!! January 2014 we had 3 huge windows replaced. Kitchen, Dining Room,and Living Room Bay window. The installation seemed to go fine and they seemed to be pretty good guys to work with. HOWEVER....when they were finished they were getting all packed up and ready to go, when my husband went outside to look at windows....and what did he find!!!! THEY HAD DAMAGED OUR SIDING when ripping out our old windows.  AND WHATS WORSE....THEY WERE GOING TO DRIVE AWAY WITHOUT SAYING ANYTHING, AND ACTED SURPRISED WHEN MY HUSBAND BROUGHT IT TO THEIR ATTENTION!!!  How Low is that??? I went out to see what they were talking about, and was absolutely and completely disgusted with what I saw.  I told them to call their supervisor....they had their inspector come out within 30 minutes to take a look at the damage. By this time the installers were gone!!!!  He said they would find someway to fix it.  He suggested some trim to fix it. I said it must match the siding, and I wanted to see samples of what they could do. He said "OK".  We then scheduled an appt with the office for someone to come and show us what they could do. They called and said the installer couldn't come that day, we said ok, as long as it was a day when my husband was home to oversee it. So it was rescheduled again. Then out of no where, the installer shows up and starts working on the window without even notifying either of us!!! i came home to find Alex had already finished putting some ugly trim around the bay window, and was working on the dining room window. I asked him "what are you doing here"??? He said the office told him he could come today. I told him NO you were to come on Saturday as per our conversation that morning with NICK at the office. He then sat there and argued with me about this info. Then I saw the trim!!!! OH MY GOD...I said this is NOT acceptable!! I said this is not going on my house!!! He gets mad at me and starts belittling me and saying that hes not going to have his work criticized....I said you were supposed to bring samples to show us what could be done to fix it!!  I call my husband and he is dumbfounded as to why Alex was there. And he heard him swearing and belittling me. I was MAD by then and told him to get off my property or I would call the POLICE. He tells me go ahead. I had to tell him a handful of times to leave. He then takes his hammer and starts pulling the trim off, causing more damage to my siding. He left all the nails in the siding, and threw all his stuff onto the sidewalk. He obviously does not like taking orders or any criticizism from a woman....that was very obvious to me and my husband who is on the phone with me still.  I told him you wait there until my husband gets home....and he takes off!! Something told us not to get all our windows done as we had planned on doing, and I am so thankful that we didn't. We are STILL waiting for our siding to be fixed!!!!  Next will be the BBB!!! Right from the beginning these guys seemed....pushy!! shady!! All of the guys we dealt with were named ALEX, and we thought we were getting a pretty decent deal, but considering the frustration and damage done....NOT!! Reconsider if you are thinking about using these people.  Or atleast tell them not ALEX!!!!

ecolinewindows.ca
4
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I replaced all but 2 windows in my house with windows from Ecoline. When the salesman was here we discussed the different options in the brochure and I told him I wanted the best quality windows in the brochure. I was told yes that is what I will get  because they no longer make the lower quality windows. However, when I peeled off the stickers from the windows after they left, they were the lower quality windows that apparently the company no longer sells. When I asked the salesman about it he tried to say that the stickers were wrong. He then said because I had triple pane then I had to add the 3 model numbers together. And, therefore, my windows were better quality than the ones I ordered. He obviously had no idea what he was talking about. In the end they replaced the 2 windows that I didn't originally replace for free but I would have preferred to have the higher more efficient windows that I ordered.

ecolinewindows.ca
5
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Ordered windows back in February, got them installed late April. I very much enjoyed working with Ecoline. Prompt service and installation. They go above and beyond to make customers happy, Office stuff is friendly and always ready to help. I think windows are of a high quality. Workers polite and all uniformed.

ecolinewindows.ca
5
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I had two windows installed recently for the kitchen and a bedroom. The bedroom job required cutting a larger space in the wall for a larger window. The installers took their time and did an awesome job (in the cold winter temperature also). My new windows have no frosting or fogging, no moisture build-up, and I now have so much more sunlight coming in. Also love the beautiful frames that came with the windows. There was no damage to my house/property as a result of the installation (I have a back-splash around the windows in the kitchen) and the installers were very careful at all times. I would definitely recommend.

ecolinewindows.ca
5
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From start to finish our experience with Ecoline Windows was very satisfactory. We had a time limit on our project and the sales representative that came out assured us that everything would get done on time. No other company could guarantee that. The very next day we got a call for follow up measurements, and within a week our order was in production. Ecoline kept us updated throughout the process to let us know that everything was on time. Finally the installation was scheduled within our timeline and everything was done professionally, carefully, and neatly. Thank you Ecoline!

ecolinewindows.ca
5
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I just had 6 windows and a patio door installed in my home. I was very impressed with the workmanship, and professionalism of Eco-Line. The installation crew were punctual, courteous, cleaned up all the mess, and installed everything with consistent detail. I know that this winter will be a warm welcome not to mention a big drop in the heating bills. I highly recommend Eco-Line to anyone that is considering replacing their windows. With an A+ rating with BBB, you know you are getting the best value for your money. Thank you, Eco-line. My windows and patio door look fabulous !

ecolinewindows.ca
5
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I had 4 windows installed by Ecoline Windows in November 2013 and at the end of the installation I decided to order 2 more. From the first moment I called I received nothing but the best service, communication and information. From booking a consultation to the windows being manufactured through the installation process and finally the quality control check. Everything was done exactly they said it would be and they updated me every step of the way. Every single person I had the pleasure of dealing with was extremely knowledgeable, courteous and happy to help. Before settling with Ecoline I had 4 other different companies come out and give me a quote. The difference between Ecoline and those other companies were miles apart in both customer service and price. They arrived on time every time; for the consultation, the measuring and the installation. When they said they would be here they were here. As I said earlier I am so happy with the whole process and especially with the look of my new windows that I ordered 2 more so that all the windows in the house match. I would strongly suggest speaking with Ecoline Windows if you're thinking about new windows or doors. You have nothing to lose but everything to GAIN that I personally GUARANTEE! 

ecolinewindows.ca
1
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Still waiting for them to complete the job. Install on Oct 8th. They caused damage to window frame, accused me of causing it. Instead of replacing it, they partially painted it...didn't clean off the area first, dirt mixed in with the paint. Second time they returned to fix it they took pictures, refused to fix or finish the job. Refuse to let me speak with any managers or supervisors when I call, stated I complained so now "I can deal with it". 3wks later...holes around the window, no frame. As of today they have asked for an additional $400 to complete the window by installing the casing which was in the contract as being part of the window.

ecolinewindows.ca
5
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This is the third year we hire Ecoline Windows to replace some of our old windows in our twenty year old home.They've done a superb job every time! We plan on hiring them every year until all of the windows in our home are replaced. This time they replaced 6 windows. Their sales rep was helpful, accommodating and pleasure to deal with. The installers did a great job, they're meticulous about their work. Good products we highly recommend them.

ecolinewindows.ca
1
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1. PRODUCT The glass is often streaky, scratched or has debris in between the panes. The vinyl is often scuffed or scratched. Coloured vinyl can have missing patches. The sliders leak. There are other companies that carry this product, and some of them for a fraction of the cost. 2. INSTALLATION - Ecoline Windows has some good installers, however by far not all. Not many of them know the intricacies of the trade as outlined by the building codes. The main objective is to get it done quickly and to spend as little money as possible - a sound business strategy, but by far not the kind of approach you want for your home. Corners will be cut where possible, material will be re-used, and some will even try to convince you to accept a sub-par performance. In addition, the installers are independent contractors, and as such are not direct employees of Ecoline Windows. 3. WARRANTY/RESPONSIBILITY: Ecoline Windows claims to have one of the industry's best warranty packages. But what does it really mean? The windows themselves are warranted by Vinylbilt, the patio doors are warranted by Sunview, the entry doors if you are unlucky enough to buy one from them are warranted by the supplier of the month. The labour is the responsibility of the installer, which as I mentioned is an independent entity. The promises made during the sales appointment are the responsibility of the sales representative - again an independent entity. If there is an issue, yes they will work with you. If it is a simple fix that is clearly covered under the warranty they will resolve it, even if it takes 3 or 4 tries and months upon months of waiting. However, if it is something a little bit more contentious, where there is no definite fault by the supplier, installer, sales rep or the company, then you are in for a wrangling process. To be clear, Ecoline Windows and its owners will rarely dip into their pockets to satisfy a customer. Blinds - the back of the contract says they are not responsible for existing blinds fitting back into the opening. If you do not have an EXPLICIT statement on the contract stating that the blinds are to fit back, then chances are that they wont, and there is nothing that you can do about it except pay more money to have them adjusted. Doors - generally are poor quality, and on top of that none of the installers know how to install them properly. DO NOT buy doors here. Culture - like many window companies, it is a Russian owned, and operated business. There is a handful of non-russian speaking employees in the office, there are ZERO non-russian speaking installers, there are ZERO non-russian speaking sales representatives. Resumes of Canadian candidates for installer and sales positions are not considered. They would rather hire a Russian with minimal experience than a seasoned professional who is non-russian.

ecolinewindows.ca
5
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We purchased ten windows, a front door, and two sliding doors from Ecoline Windows. The salesperson was very prompt always returned our call for a quote right away. We made an appointment and he was there on time and answered all of our questions. He gave us a competitive price and we were pleased with the warranty and other details he provided us with. The installers did a great job. Their attention to detail and professionalism was very much appreciated. They explained what they were doing as they were doing it and didn't seem to mind that I was watching everything they were doing. They did a great job inside and out. Tight trim joints on the inside. Good interior caulking. The house was clean when they left. I would not hesitate to refer these folks and I already have.

ecolinewindows.ca
5
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We purchased 70's home last year, and needed to replace all but 2 Windows as well as sliding glass door. Original Windows were horrible and let cold air in. After 3 months of research and meeting with different companies we decided to go with Oleg from Ecoline Windows. He made sure to understand exactly what need, and only then made proper recommendations. Ecoline windows approach to customers is very different then other companies that we researched. They are quick at responding to any requests and willing to give you all the information you need to make an intelligent decision. Installation team that was working on our home were professional and we felt very confident with them in our home. New windows made a big difference on our home's warmth and look.

ecolinewindows.ca
2
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Attempted to get an estimate from Ecoline, however their "consultation" process was very rigid and they were unwilling to make any attempt to accommodate my requests. So for fear that it was an indication of the service I would receive during the rest of the process, I pulled the plug and moved on to another service provider.

ecolinewindows.ca
5
@

We had our rental unit replaced with Ecoline Windows, they are fast and reliable. I dealt with Roman, he was straightforward and knowledgeable. He answered every question we had. Ecoline were able to accommodate us with installation schedule and all work went smooth. We will be doing more business with them.

ecolinewindows.ca
5
@

This Spring our bungalow needed 8 new windows and contacted Ecoline Windows. We were surprised to get a telephone call to say the 8 windows were all ready and they had an installation date for Friday, August 7. The crew arrived early in the morning to do the work. First 3 windows went in no problem. When the installers removed the siding from our bay window the wood was so rotten that it was falling apart. This required a major rebuild. The same day we got the price to rebuild the window, we approved the additional cost and the following day the crew started the building project. With windows good product is useless if it is not installed the right. We would have no hesitation in recommending Ecoline Windows.

ecolinewindows.ca
5
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I just recently had 15 windows and 4 doors replaced by Ecoline Windows out of Edmonton Alberta and the whole experience was even better than I had originally hoped for. They came highly recommended by a coworker of mine and I now know why. They delivered a great product and installed everything in a timely and professional manner. The installer even stopped by a couple of weeks after the installation to see if we had any questions or concerns. He had been across the street at our neighbours who were in the process of buying new windows after seeing ours. I strongly recommend Ecoline Windows and would definitely use them again.

ecolinewindows.ca
5
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I hired Ecoline Windows for replacement of 17 windows and 1 patio door The sales person Olik was very helpful and knowledgeable. Installation took place on time, the product & quality are exceeded my expectations, installer Alex was very professional, clean and officiant, Installation supervisor Mike has visited at least once a day for 4 consecutive days, to make sure that everything is done well. I am very happy with Ecoline Windows, had no issues dealing with them, I would recommend them in the future to people who need new windows

ecolinewindows.ca
5
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We signed a contract with Ecoline Windows to replace seven windows in our home, dining, kitchen, living room, a bedroom and basment, and a new patio door. Our purchase price was more than competitive and the service was outstanding, from the initial quote to the installation, which took place within the projected time frame. The clean-up was equally efficient. I would recommend Ecoline Windows to anyone contemplating home renovations involving windows and or doors. We are and impressed with all aspects of their work.

ecolinewindows.ca
5
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Excellent job. I could not believe how fast they were done. Great price and beautiful windows !! Very happy customer!

ecolinewindows.ca
1
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This has been one of the worst customer service experience. The installation was completed on a Friday late afternoon. I received a call for payment around 3:30 in the afternoon on the same day. I told the guy that I would be more than happy to pay, however I would like to see and look over the work. I received total attitude and was told that I better go and make sure I check the work out that day because they NEED payment by the end of that day. Needles to say I was not very impressed with that ridiculus expectation. I highly recommend you NOT to use this company.

ecolinewindows.ca
5
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I purchased and had a patio door installed by Ecoline. And had nothing but a wonderful experience with them! From the initial salesman to the supervising inspector that came at the end they were all professional and hard working. I would highly recommend them to anyone!

ecolinewindows.ca
5
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We had Ecoline replace our front windows, including 2 big bay windows, and were so happy that we got them back to finish the main house, including the back door. They were highly professional throughout the process, prompt and courteous and left the site clean and secure during and after the installation. Matan (project manager) was very helpful in all the advice we received to obtain the best results, and completed 3 very tricky windows in the kitchen and wet areas without any damage to existing tiling.The windows have stabilised the house temperature throughout the year, and have reduced the outside noise significantly, and added value to the street appeal of the house. We would have no hesitation in recommending them to anyone interested in vinyl windows.

ecolinewindows.ca
4
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Great experience. On day of install the team were friendly, supervisor checked in, clean and efficient service. They kept us informed from estimate to completion, I would happily recommend this company.

ecolinewindows.ca
5
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Had four North facing windows changed by Ecoline. LOVE the new windows and my experience from estimate to installation was fantastic. The installers were very pleasant, quick and clean. Will definitely use them again and highly recommend them!!

ecolinewindows.ca
5
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My experience with Ecoline was good from the initial consultation to the clean up when they were finished. Ecoline delivered and more - a 2X4 had to be replaced where the rain had leaked. The guy called me upstairs to see it. I thought that he did this so I'd know why it was added to the bill. It wasn't. Very efficient, professional, and reliable. I appreciated the call while we were waiting for the window to be built to tell me it was done and somebody would be booking an appointment soon. Only fly in the ointment is they arrived 20 minutes late, but I think that's totally ok given the nature of the business and the inability to know exactly when a job will be finished (my prior one finished at rush hour, so 20 minutes late is actually pretty good!

ecolinewindows.ca
5
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Great products, excellent quality, fair prices!! Highly recommend!!

ecolinewindows.ca
5
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Professional customer service and very informative sale process.

ecolinewindows.ca
5
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Good customer service and workmanship. I will definitely recommened Ecoline Windows to my friends.

ecolinewindows.ca
5
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After reviewing many other companies this one looked the best.And it proved to BE the BEST.Greatest quality of product and service at the best price available!I recommended to neighbors and friends whom loved Ecoline too!Highly Recomended

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Locations:

Ecoline Windows Calgary

205 5 Avenue Southwest #3300, Calgary, AB T2P 2V7, Canada
(403) 668-1447

Ecoline Windows Calgary

10770 25 St NE #104, Calgary, AB T3N 0A1, Canada
(403) 668-1447

Ecoline Windows Edmonton

Edmonton, AB, Canada
(780) 628-2915

Ecoline Windows Winnipeg

Winnipeg, MB, Canada
(204) 272-5750

Ecoline Windows Edmonton

Edmonton, AB T6B, Canada
(780) 628-2915

Ecoline Windows Winnipeg

Winnipeg, MB R3P, Canada
(204) 272-5750

Ecoline Windows Regina

Regina, SK S4N, Canada
(306) 988-8456

Ecoline Windows Saskatoon

Saskatoon, SK S7L, Canada
(306) 500-7502

Ecoline Windows Saskatoon

715 46 St W, Saskatoon, SK S7L 6A1, Canada
(306) 500-7502

Ecoline Windows Calgary

10770 25 St NE, Calgary, AB T3N 0A1, Canada
(403) 668-1447

Ecoline Windows Edmonton

9333 49 St NW, Edmonton, AB T6B 2L7, Canada
(780) 628-2915

Ecoline Windows Winnipeg

55 Rothwell Rd, Winnipeg, MB R3P 2M5, Canada
(204) 272-5750