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3636 46 Avenue Southeast, Calgary, AB T2B 3P9, Canada

(403) 276-9003

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jays-calgary-movers.ca
1
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DO NOT TRUST THIS COMPANY WITH YOUR BELONGINGS!! WORST SERVICE EVER!!!I second the complaint of the first reviewer!! Negative stars would be appropriate!!I recently moved (twice!!) with Jay's Moving and the customer service and level of professionalism by both the office staff and the movers was horrid. The movers were negligent with my belongings, caused a significant amount of unnecessary and preventable damage and even though I had full replacement insurance, the office is not taking any responsibility for it. (To clarify how I could possibly have given my business twice to such a horrible organization, they moved me into storage while I was waiting for my property to be ready and then back out again when I moved in. Most of the damages occurred on the move into storage so it wasn't until I had my belongs back out that I could see what had been done). Not only did I deal with careless, disrespectful movers who treated my belongings with total disregard, the rep (who was all sunshine while taking my job) was almost immediately rude and condescending when I attempted to discuss my claim being flat-out rejected. A few examples below:The reason my claim was rejected was because "you were not eligible for replacement insurance". I replied that I discussed my moving requirements in length with the rep (several times) and if I wasn't eligible (which was NEVER communicated to me) why I was charged for it? His ridiculous, aggressive response was "Well, my question to you is why did you pay it?" Excuse me?Rep also said that a claim for 12 items was excessive - this was of course after he feigned no knowledge of my claim and hadn't seen the report earlier in the conversation. I'm not sure how he figures that 12 items out of an entire household is excessive - especially when the movers where throwing my mattress on top of stacked furniture? How can I have items for 10 - 15 - 20 years (and at least 6 moves) but your employees can't have them for 6 hours without destroying them?I reiterated numerous time through the 'conversation' that I wasn't interested in fighting, that I only wanted to be treated fairly and decently and that I'd like to resolve this issue, he continued to throw ignorant comments at me and that "the contention is" that it is his word against mine. Which actually isn't the case at all!! One of the second set of movers (who moved me out of storage) commented on how poorly my things had been put into the storage unit and that he would be mentioning it to the office when he got back. Of course, no one followed up about that but there are company employees who saw what had been done and agreed it was awful!!! I have also had a 'conversation' with the district manager (marginally better than the rep, who I heard laughing in the background) and he also claims no liability for the damages. And even though I (and anyone else who doesn't take out the replacement insurance) would/should be entitled to the movers basic automatic coverage (which is 60 cents per pound of the damaged item) I won't get that either. His token gesture is to refund my insurance money but it's small consolation after everything else that has happened.I could go on but I think it's pretty clear the level of ignorance that I had to deal with. I can't express enough my disappointment and utter shock at how poorly I was treated by this supposedly well respected company. I wasn't asking for anything excessive, I only wanted to have my items treated with care and be compensated fairly for the items damaged and their response was to be ignorant and rude. I will never use this company again and will definitely be following this up with the Better Business Bureau. WORD TO THE WISE, DO NOT TRUST THIS COMPANY WITH YOUR BELONGINGS. Their word and customer service is as poor as their movers.

jays-calgary-movers.ca
1
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DO NOT use this company, I moved recently and used them - horrible service and huge damage to my belongings!!  I have moved several times in the past 10 years and have never experienced such negligence in the handling of my belongings.  A very expensive piece of original art on canvas, which I have moved 6 times without a scratch was destroyed by Jay's moving - not one dent - that would be an accident, but 6 severe dents, total disregard for any care in handling this expensive piece of art. Movers were cranky and obviously were not happy to do their job, complaining it was more work than they expected, one of the movers was very ill with food poisoning, vomiting throughout the day, why didn't they send him home and get a replacement.  In the end, not only was my art destroyed, they also destroyed a crystal lamp and two lamp shades.  Just a joke.  The company takes no responsibility for this damage as they site I did not have them pack everything - ridiculous, I have never had the moving company pack everything!! I wish I could give them negative stars but this site makes me rate at least one star.

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Locations:

Jay's Transportation Group Calgary Moving and Storage

3636 46 Avenue Southeast, Calgary, AB T2B 3P9, Canada
(403) 276-9003