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7115 48 Street Southeast #18, Calgary, AB T2C 5A4, Canada

(403) 720-3222

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Ripoff Beport : 1
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Reviews List

highlandmoving.com
5
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The moving team was friendly and courteous. The team also contacted me to advise they were going to be a bit late, which reassured us that we should have no worries as we will be well taken care of. Will definitely use again.

highlandmoving.com
5
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Everything about this move was performed flawlessly from the on time arrival of the truck to the professionalism and affable humor exhibited by the movers (Moe and Pablo) resulting in successful delivery of my valuables to their destination. I will not hesitate to contact Highland Moving & Storage should I ever require moving services in the future nor will I hesitate to recommend this fine Company to my friends, relatives or business associates.

highlandmoving.com
5
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The guys who moved us were cheerful, helpful and so hard working. They had us moved in with boxes in place and did not leave a scratch. I would not hesitate to recommend Highland Moving to any of my friends.

highlandmoving.com
1
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They showed up on time for the move, which is the only good thing I can say about this company. Moving our stuff from a two bedroom/third floor apartment proved to be too much, for two movers, especially for the elderly guy, which talked and took more rest breaks than he worked. I felt bad that he wasn't physically able to do the job  and helped a bit myself. Later I thought WTF, as I also paid for an unscheduled 30 min break for this guys in the AM, with their loafing around/talking more than they worked, plus I had to help. The move took along time for nominal amount of stuff, as you might imagine...like they intentionally bled it out, to make more $$.  Incidentally, when our furniture arrived at the other end some of it was damaged, surprise, surprise, I thought. I let most of it slide, being generally a nice guy, but our couch had a huge tear in it, which I had to put a claim in for. To get the additional insurance I paid $80, and was told the damaged couch would be replaced at fair market value by the claim person Candy. In any event, when we did put in the claim she argued tooth and nail with me about it, refusing to replace it, and choosing some hack company in Airdrie to patch it up. These contractors further disturbed us by taking the couch offsite not once, but twice for the repair; not to mention the time I had to take off work to accommodate them. On top of it they charged us another $100 for a deductible on the repair (alot of moving companys' will straight up replace damaged items free of charge, and without the  BS, come to find out). Truth be told, it appears they made money on the claim, as the repair was obviously cheaply done. Even if their rate is appealing, you will pay more at the end of the day, without question. With these movers, their ripping off, dog f'n, and the companys' underhandedness; you'd be a fool to choose 'Highland Movers'.

highlandmoving.com
1
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Hot off the press!Trina from Highland reached out to me and we had a positive discussion on moving toward a resolution of the destroyed dresser. Trina was professional and demonstrated good listening ability to hear what the real issue was.Stay tuned - I believe that Trina will bring this to an end that provides equality to both parties.

highlandmoving.com
2
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Pricing was competitive but as soon as the movers showed up the wheels fell off and I'd wished I'd paid more for someone better. They didn't load on priority after I clearly stated I only wanted to take a 20' container.  They waited until the end of the day to tell me that they, "figured it wouldn't all fit from the time they'd arrived but not to worry, we'll just put it in another container. You're not paying for it." I'm not sure how they came to make the bold assumption that I wasn't paying for my own move? No chance of repacking the container, it was 15:30 and they were out of there! Miller Time, yay. No big deal I thought. We can go to the yard in the morning and help them repack it to fit the few key items that didn't fit. Nope, coordinator took three days to return my call and then the container was on it's way to the dock. An extra $3800 and 6 months later... the rest of our BED finally arrives along with other obscure bits that were essential parts to half built furniture. The $80.00 bill from Australia quarantine was a nice kicker after the mover told me to put down the garden hose and don't worry about the little bit of dirt on my bike tire which was previously overlooked.  Two stars because there was no major damage to anything except my wall.

highlandmoving.com
5
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Crew worked very hard in very high temp days. We moved from. Large home to a much smaller town home on 3 floors. The stairs were a challenge with much of our large furniture and MANY heavy boxes but the crew just got busy and got 'er done! Crew was friendly and helpful and we will use them again when we move into our new permanent home a year from now.[full review

highlandmoving.com
1
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If I could give them 0 star, I would! The Worst move ever! will never use them again, nor would I recommend them to my worst enemy! That's how horrible the move was and how miserable I felt with what they did to me!  Dear reader, I invite you to read what happened to me, and you decide for yourself if you wanna use them for your move. I was moving from Edmonton to Washington DC, as a single girl, and I was freaking out with the move, so I reached this company. They sent an estimator. She was smiling and kept saying we take everything we move everything! 1- the first down point, she never mentioned for a Canada-US move they were not allowed to take any liquid! so on the moving day I was left with a crazy amount of liquid! which I didn't know what to do with it! When I reached the management! they never accepted their responsibility! they said oooh I haven't listened! and I haven't read the brochure! (it is all my fault!) can you believe it?! and ooh by the way the estimator was ...[full review

highlandmoving.com
5
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Paul moved me 3 years ago when I relocated to Calgary and the service then was exceptional. When I re-booked Highland, and had the luck of having Paul handle my relocation again I was thrilled. It was efficient, quick and the service was excellent! My move Coordinator, Daisy also provided exceptional service before, leading up to, and after my move. The overall care and attention was well above my expectations! I would recommend Highland to everyone looking for professional movers![full review

highlandmoving.com
5
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  Owing to the GPS mishap the movers were bit late in arriving, but once they arrived all were carried out smoothly. The movers paid careful attention to the objects they were handling to move so the they would not be damaged.  They also were very attentive not to cause damage to the house.  They were also friendly personable people and the whole experience of the move was stress free.  Thank you.[full review

highlandmoving.com
5
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All the staff were extremely helpful and friendly and the all moving crew at each end was exceptional. When packing, they went out of their way to accommodate us and even reopened boxes to retrieve items that we realized we still needed. We would recommend Chris and Eric without hesitation. A minor damage claim was settled very quickly without any argument. [full review

highlandmoving.com
1
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Working with Highland Moving & Storage was one of the worst experiences in my family’s life. I would not recommend them as a moving company at all – for example: delayed unloading dates, at unloading we only witnessed one of five container seals being cut, damages to goods (cracked, scratched, broken , damage to the house (severely scrapped door frame, scratched and dented hardwood flooring) mistreatment of goods & poor level of skills (no strapping of appliances, heavy slamming down of expensive appliance onto interior flooring, stressing furniture (dropping a $1,200 Lazyboy recliner off of the loading ramp on the pavement, leveraging antique tables on one leg on the pavement, stopping mid-way up the stair-well while moving a $4,000 leather couch to answer a cell phone, slamming a $8,000 gas range up the back deck stairs unstrapped on an incorrect dolly, etc.)), not enough flooring covering mats (tramping with a dolly, across brand new carpet, hardwood, and ceramic tiles), no tools...[full review

highlandmoving.com
5
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Daisy Azucena was amazing to work with. We have recently used Highland Moving to move my daughters home contents from Edmonton to Mississauga. (we are expecting delivery today). I'm not sure if this was a typical move as my daughter is moving form Alberta to Ontario, she was their for the pick up but I am receiving the contents here in Ontario. To make things more complicated I need to travel to Vancouver next week and would not be here to receive the move if they came after this week. What could have been an incredibly stressful move for my daughter (and I) turned out to be a fantastic experience. This is 100% a reflection of the customer service we received from Daisy Azucena. I feel Daisy went over and above to ensure we had all of our information and worked with the driver to help ensure delivery before I needed to leave next week. Daisy's communication skill's, friendly demeanor, and accessibility I believe to be a huge asset to your organization. I will use Highland Moving aga...[full review

highlandmoving.com
5
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The key factor in using highland was the guys themselves. Mike, Ed, Wade and Bryan were all great, hard working, efficient, and cheerful during the whole process. They handled the complicated items and cornering with ease, used a light touch with the fragile items, and didn't mind me pitching in - and I know dealing with a green-hand can be hard! :) The office staff was also supurb, and they have me booked in and looked after in no time. I have used Highland several times in the past and will use them again in the future without hesitation. I've already recommended them to my friends and colleagues, and will continue to do so with confidence. These guys are worth they're weight in gold![full review

highlandmoving.com
5
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We recently moved from Edmonton, Alberta to a new house in Edmonton. The efficiency, professionalism and friendliness of the staff at Highland moving made our move such a breeze. The movers showed up in time, were very efficient and took good care of our stuff throughout the move. The final quote was exactly as expected, and there were no surprises or hidden fees! I would like to mention as well that their website is very user friendly and allows you to select every item you are planning to move - room by room - prior to the move, which helps Highland Moving with providing you with an accurate time and cost estimate. Great job, Highland Moving!  [full review

highlandmoving.com
5
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Our moving crew, led by Chris, far exceeded our expectations! Very respectful, very friendly, very appreciative of food and drinks provided for them, extremely hard working at a steady pace and determined to provide us with exactly what we needed in terms of furniture placement/set-up. The attention to detail leading up to our move was also impressive! Very organized group with plenty of customer care! Thanks everyone![full review

highlandmoving.com
1
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It was my first time moving so I decided to use a moving company. They damaged the hardwood floor at the house I was moving from. They got lost on their way to my new place. The damaged my antique dining room table. The broke my $3500 treadmill. It took over 8 hours and I did not have much to move. I signed the release form before they left. I didn't know what to inspect before they finished. I just wanted them out already. I found the damages after they left. I figured that since I signed the form, that I would not be able to claim for them. If you value your belongings I would not recommend them. [full review

highlandmoving.com
5
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I recently arranged a move for my mum and can't thank Highland Moving and Storage enough for the professional and attentive staff, and - in particular - the movers' kindness to my mum. They seemed to understand that an inter-provincial move at 85 years of age was not at all easy! We also had two other people picking up things at the house at the same time and the guys were very patient and understanding about that. From first contact with Tara and Donna, to Blare and Cyril's work on the actual move, Highland made the move as stress-free as possible and everyone was extremely pleasant to deal with. The attentiveness to ensuring that furniture was well blanketed and protected was a big relief. There was only one small communication glitch about one issue and it was resolved very quickly to my relief. I'd make a move with Highland again and recommend the company with absolutely no hesitation.[full review

highlandmoving.com
5
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  The fellows that moved us showed up on time, were very polite and good natured (and actually seemed to take pride in their work). They worked hard and efficiently and handled our property with great care. The move was the least stressful part of our buying and selling a new home which is 4.5 hours away. I should also mention the support staff whom also did their jobs expediently and efficiently. Great job Highland Movers![full review

highlandmoving.com
5
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When the guys arrived and I showed them what needed to be moved, and pointed out the damage caused by the last movers, they actually got upset and said "what's the matter with people", and "nobody takes pride in their work anymore". They also worked so hard to get my huge upright piano into the room where I wanted it, which left a few marks on two walls (they had warned me it would happen), but I told them to go ahead, and I would worry about fixing the marks later. Chad felt so bad (even though I told him not to), and went to get the mud and putty knife from their truck (even when I told him not to worry, I would fix it later). They were all so friendly as well. It was nice to be able to actually talk to them while they were working, instead of feeling like I was getting in their way while they worked. I would definitely recommend your company to anyone I know who is moving.[full review

highlandmoving.com
5
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Mike and Andrew gave us the confidence to know our personal property would be protected and delivered in the same condition as it was when they arrived. But it didn't! Mike fixed all our kitchen chairs and they ended up in better condition then when originally picked up! Trevor and Felicity packed our items with great care. Our items were stored for a month in one city until we could find a home in another. Highland kept in contact to ensure we were not forgotten and our items were delivered when requested by the same team. We would certainly without a doubt request the same team again. Thank you Nicole for making it such a positive experience![full review

highlandmoving.com
5
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My household goods were moved from Calgary to Houston, Texas. Every personnel was very cooperative and accommodative with various situations. They made their best effort.                                                                                                                                                                                          [full review

highlandmoving.com
5
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I would give it a 10 if a mover did not throw out my clothes from drawer into the closet and on the floor without telling me and he should have less complaints and more work attitude. He was not Chris nor Travis nor the gentlemen the with glasses; he is the slim gentlemen. They moved my three bedrooms house to the truck just within 2 hours. The company did a survey promptly after the moving day to check on the quality of service.[full review

highlandmoving.com
5
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To describe our move from Whitecourt to Camrose Ab, the staff were polite and worked extremely hard. The entire move from start to finish while not seamless, it was pretty darn good. I was amazed at how Andy managed to get our 5 bedroom home into the truck.  Every one of the staff worked tirelessly without one complaint!!!  I was exhausted just watching them but they barely stopped for breaks.  They laughed and were playful and respectful to my husband and I and they also had to endure the whining of my little Yorkipoo who was a big crybaby throughout the move.  Thank you to a great team of Andy, Matt, Shaylee and CJ.  Would I use Highland Movers again? OMG YES!!  Highly recommended.  [full review

highlandmoving.com
5
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The crews were just great - they were polite, careful and very hard working. They were a great team, and worked extremely well to ensure I was satisfied. As my move involved moving out, storage of my goods, and then delivery at a later date it was more than just the average move. Kudos for the professionalism of your company and your staff!  Some slight damage to a few items, but the crew were the first to note it, and I am sure it will be taken care of. I highly recommend this company![full review

highlandmoving.com
5
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Excellent customer service all around from the booking to the move. The three guys who did the move were nice and personable, experienced, professional, careful and worked very efficiently as a team and made it a very positive experience overall! My belongings were treated with care. Price was competitive. I'd definitely recommend this company to anyone.[full review

highlandmoving.com
5
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(Edmonton north branch) The office staff were very efficient, friendly and were able to answer all my questions. The moving crew was awesome to deal with. The lead was quick to explain what the plan was for loading and unloading. The team worked well together to get my belongings safely moved while not wasting any time doing it. This is the second time I've used Highland (same branch) and while I've dealt with different staff each time, the service has been amazing.[full review

highlandmoving.com
5
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There were several key factors. The initial quote we received was well done and there were no hidden costs and the people over the phone were very great to talk to. The guys who came to do the moving were all awesome, respectful, hardworking and showed pride in their work. The art of moving.... Very good. I would use Highland again if I were to move and will be highly recommending them to everyone else![full review

highlandmoving.com
5
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The guys are so courteous and very efficient. The help and information I received from Arliss and Melanie was excellent. I did call another moving company and was not at all impressed with the person I spoke with so decided it was not the company to use. Highland came highly recommended by a friend.   Thank you HIghlands Moving, I will recommend you to all those I know that may need your services. R[full review

highlandmoving.com
5
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Moving is stressful and difficult but Highland helped minimize both with their excellent service and personal attention to the details. Our experience with Highland has been outstanding from start to finish. The set up process was seamless and the move day went off with out a hitch. All 4 guys in our crew led by Gary were friendly, professional, efficient and fun to spend the day with. We have and will be recommending Highland to anyone we know planning a move. Doug and Trudy Lee[full review

highlandmoving.com
5
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The 3 guys that helped us with our move were all great. They were very friendly and got everything packed and unpacked in a timely manner. I would recommend them for some kind of recognition or reward. I appreciate the efforts made by all.  Highland Moving and Storage made our move very easy and stress free.  I liked the fact that you can buy boxes, for cheap, from them and return them to get 25% of your money back.[full review

highlandmoving.com
5
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The movers who came to our house were on time, extremely professional and very quick. Unfortunately it was pouring rain for most of our move day and they made sure to cover all of our furniture and nothing was ruined. They did a great job and in the end left my son with a Highland Moving bear - which he loved! We would recommend this company to others.       [full review

highlandmoving.com
5
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Mike and his partner were nothing short of awesome. These two guys were professional, careful with all our stuff and most importantly they were friendly. Choosing a moving company can be a frightful experience (after 3 moves in the last year trust me I know!) but Highland made this move painless and quick. The expression you get what you pay for is true in this case. While a couple of bucks more expensive than other companies, highland doesn't cut corners on any part of the move. Again, thanks to our moving crew, they worked hard and were great. Thanks to Arliss who answered the call when I was trying to decide who to move with.[full review

highlandmoving.com
5
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The Movers did their job in reasonable time, were friendly and professional, and were experienced in doing their job.  The overall experience, right from requesting the quote to booking the date to the actual move was good, and I really can't think of anything that went wrong. They came in within the arrival time window and during the move when they took lunch, they informed me of that fact so that the time did not account toward my cost.[full review

highlandmoving.com
5
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Your company was recommended to me by an acquaintance last year and this was my second move with you.  Once again I found your staff, from those in the office to the men on the ground, to be friendly, efficient, fast and hard-working.   I also found your prices to be very competitive and reasonable.  I would definitely recommend you to friends and family.[full review

highlandmoving.com
5
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Candy was terrific in scheduling and keeping us informed. The guys that did the move were courteous, efficient and professional. They were clearly proud of doing an excellent job and took special care to make sure our things were looked after and  not damage the unit we were moving out of an into. Wouldn't hesitate to recommend Highland or to use them  on the next move. [full review

highlandmoving.com
3
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Highlandmoving.com is 14 years, 7 months & 17 days old. It has global traffic rank #4,091,874. Its domain having .com extension. Its Pagerank is 3/10. Highlandmoving.com has estimated worth of $ 5,961 and have a daily advertising revenue potential of around $ 2.

highlandmoving.com
1
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I had an absolutely horrible experience with Highland Moving in Edmonton. First of all, the move took significantly longer than it should have. There were 4 movers and it seemed that one of them spent the majority of the time packing things properly in the truck while the others stood around. They complained constantly about how hot it was, the amount of stairs, etc. They "misplaced" a cushion to an armchair of mine and it took literally weeks to locate it and get it back to me. I was overcharged, which was fixed but no one every really apologized for the inconveniences I had experienced. Then there was the damage to my property and my furniture. They didn't wrap my sofas so one ended up completely filthy and they refused to have it cleaned. A beautiful walnut bar cabinet that I adore had a huge chip in one of the legs and there were several chips to my hardwood floor and the drywall in my home. Like C.B. because I had signed off on the release, which the gentleman had me sign BEFORE the move was even complete, they refused to fix any of the issues. They do not provide you with the opportunity to walk through your entire house and inspect every inch of your property and your furniture and then refuse to compensate you for damage done. Seems like a big scam to me. I have moved many, many times and this was by far the most expensive and worst service I have ever received. If I could give 0 stars, I would.

highlandmoving.com
1
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Horrible experience with them. A cluster right from when they were 4 hours late picking up, to 10 days later dropping off (10 days to go 300kms). What a joke. They lied to me several times and I had to keep calling to find out when they would deliver. Didn't show up on the delivery day (9th day) and lied and said that I called the dispatcher and told them not to show up. Late in the afternoon on day 10 I had to get a manager involved and lo and behold my stuff arrived an hour later. Very expensive and definitely not worth it.

highlandmoving.com
4
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Great movers. They were very professional from start to finish. They even sent us little moving cards with our new address printed on them to give out to people right after we booked with them. They showed up on time and were very up front about what was happening and when they were taking breaks. They got all of our stuff moved in good time. Only small issue was that they broke our coat rack and told us to just glue it back together, but otherwise we would use them again.

highlandmoving.com
5
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Very professional and worked extremely hard all day long. Pricing was transparent and great care was taken with all of our stuff. Best moving experience I've ever had.

highlandmoving.com
2
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Would not recommend Highland Moving - very poor planning and too expensive.

highlandmoving.com
5
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They are awesome considering one of the accountants is my grandma

highlandmoving.com
5
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At every step of the process, Mike, Becca Steve and the Highland team made our move easy. I had never hired professional movers before and didn't know what to expect. Now I'll never go back to renting a truck and doing it myself, because it was just SO much easier with Highland, and totally worth the investment. They provided an accurate estimate, were very easy to contact via email prior to move day( my preferred means of communication as a shift worker), and took great care of my belongings. Next time I'll book Highland again without a doubt, and I'll likely spring for their professional packing service, too. Thank you for making moving easier!

highlandmoving.com
5
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The customer service I received was spectacular right from the first phone call I made. It was such short notice and you met our needs without hesitation. The movers that were sent here were nothing but courteous, friendly and professional. They went above and beyond and let us know that if there was anything else we needed moved they could do that no problem. Thank you for a truly wonderful experience. I will highly recommend your company to anyone inquiring.

highlandmoving.com
1
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Do yourself a favour and look beyond this company. A simple 3-4hr move (which we were told at the time of booking) turned out to be over 8hrs... $1200 later! They sent a truck which was supposed to be big enough for the move and to our surprise they could not fit all of our stuff. DO NOT let a lady named Arilus handle your booking - she is incompetent and knows absolutely nothing of how to book. Also repeatedly called us liars saying we have too much stuff and even when the movers said the items on the list can't be moved, we were told that's our problem, not hers. I also told her I was going to post this on social media as this call is being recorded and her reply was "ok, go ahead, do what you need to but It's your issue to deal with, not mine". Speaking with the movers, they were rude and said "tell me where you want this item to go cause I'm not f$king moving it again" (exact wording!!). I really hope other people have had better experiences with moving companies because this only further supports my decision that if you want something done right...do it yourself. Epic fail Highland Moving.

highlandmoving.com
5
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I have used Highland Moving regularly for the last two years and have been very pleased with their level of professionalism. The drivers are courteous and very helpful. I will continue to use them in the future.

highlandmoving.com
5
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Our movers, Will and Paul, were punctual (right on time), friendly, helpful (they were ready and willing to do a lot more than we needed them to), efficient (our whole move took only a couple of hours and they wasted no time), and careful (nothing was dropped or damaged and they left little opportunity for accidents to happen). We were also impressed by the rate that was competitive with other movers who have given us much poorer service, as well as the honesty and transparency in the quote and billing process. Tara, who helped us with arranging the move, was remarkably prompt and helpful when we had questions and needed to make changes.

highlandmoving.com
5
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Great, hard working guys dedicated to getting the job done right and as pain free as possible. Office support with Melanie and flexibility with delivery time was also really helpful. I would recommend Highland Moving to all my friends.

highlandmoving.com
5
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Amazing experience with this company, would highly recommend to anyone! It was well worth my $, made my move completely stress free. From the moment I sent in for a quote until every thing was moved to my new place, they were able to accommodate for everything I needed. Movers were punctual, professional, polite and kind. I'm only 22 and I will be using this company for all my future moves if possible! Just such an amazing experience you won't regret choosing this company for your move.

Add a review
notanothermover @ 2015-03-12

Highland Moving ,Highland Moving and Storage, Highland Storage Sell or threaten to sell your things even when you give them payment information Calgary Alberta


Locations:

Highland Moving & Storage Ltd

14490 157th Avenue NW, Edmonton, AB T6V 0K8, Canada
(780) 453-6777

Highland Moving & Storage Ltd.

7115 48 St SE #18, Calgary, AB T2C 5A4, Canada
(403) 720-3222

Highland Moving & Storage Ltd.

7115 48 Street Southeast #18, Calgary, AB T2C 5A4, Canada
(403) 720-3222