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gienow.com
2
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not impressed with award. had numerous problems with them installing the wrong size window, not sealing them properly and using subpar materials. considering the magnitude and size of the job, a little more detail would have been appreciated. as it stands the windows were so poorly done that we will be looking at them replaced within the next 5 years.

gienow.com
5
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we had to replace 5 windows in our home after a storm, i am so glad we chose gienow to do the job. from start to finish we felt comfortable and excited with the process, every one was very knowledgeable, available, and professional.we were able to get a quote appointment quickly, and unlike the other company's we had come out, gienow provided the quote on the spot, making it possible to see the price difference while looking at all of our options. we had 4 other quotes and gienow was easily the best value. we were able to get upgraded triple pane windows for the same as others standard.production time was the same as everywhere, and even though our install was bumped by a week (december weather) the communication was always great and there were no surprises.on install days the crew arrived on time, introduced them selves, were respectful of my home, cleaned up, made sure to ask any questions that came up and even worked while humoring my son. i can tell they did not cut any corners and took every step to ensure proper installation. they even installed and completely finished new baseboards which i did not expect at all.we are so happy we were able to get the triple pane glass (comfort series i think). they look great, the warmth is very noticeable, no draft and another great surprise was the noise reduction. i would fully recommend gienow renovations! they took such care, and made the whole process so easy!

gienow.com
5
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exceptional products! we were able to get a new window from their clearance centre that worked perfectly for our house! their windows are very well made and have had a huge impact on our energy consumption. most of our windows are now gienow!

gienow.com
5
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windows are lovely and the workmanship was great. workers were friendly and easily fit into our busy schedule. the instalors did a good cleanup after the job and took away all the old wood and windows.

gienow.com
5
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gienow replaced all our windows in september 2012. we were impressed with the promptness and quality of service from the sales representative, waylon; jan the expert measuring guy; and especially alex, the installer, who installed 15 windows and one door in 3 days!

gienow.com
5
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from the time we met with tj to talk about options, to alex taking measurements, to terry scheduling the installation, to alex and ryan installing everything, we were extremely pleased with the level of service and professionalism we experienced. most of our interactions were with alex and ryan during the installation. they were both very friendly and polite, the other workers were as well. it was easy to see their dedication to doing the job properly! although they worked a considerable number of hours each day to complete the job, our home was always tidy before they left each evening. alex remained in communication with us throughout the installation and ensured we were aware of the progress made each day. in spite of the severe winter storm that occurred at the start of the installation, alex and ryan did their absolute best to complete the job within the estimated time frame.

gienow.com
4
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we purchased all of our windows and doors from gienow. we are extremely happy with the service and the product, except for the exterior doors. the windows are great the exterior doors are terrible at best.

gienow.com
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terrible experience, horrible communication and service. doors and windows late and incomplete, then late again. remote job site so i had to pay extra for the framers to come back twice to install the late doors and windows. i was promised at time of order there would be no delivery problems, so not true. decorative window bars crooked, metal doors had trim made of numerous materials that needed painting? honestly i would not recommend this company to my worst enemy.

gienow.com
5
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i had all windows and doors replaced on my 25 year old house (approximately 30 in total). the selection and ordering process was very simple. a few windows were mismeasured but were promptly re-ordered. very happy with the quality of both the windows & the inatallation.

gienow.com
5
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gienow came well recommended by others in the trades ... and for good reason. their prices were competitive. their assessment of our needs was thorough. once we booked them, we were given contact information for all the people who would be involved in the project. the installation crew was great--prompt, approachable, hard working, accommodating, and knowledgable. the follow-up afterward from the office was immediate. we would have no hesitation at all recommending gienow.

gienow.com
5
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Alexey Kuzmin performed the lead role in our window installation, Dec 14, 2012. Put simply, he was professional and organized. Clearly explained what was to be done. Great attention to detail and professional finish - Grea job. These guys were friendly and reliable. I would highly recommend their service.

gienow.com
2
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We were happy with the quality of the product. The largest window was broken by the delivery people and a fix was done at our home which meant lots of broken glass to clean up. Product is great, service and installation were very poor. We had water leakage within weeks and chose to fix problems ourselves. This was a couple of years ago, hopefully they have fixed their installation issues. They did not have their own install crew but subcontracted - something to ask about! Windows themselves are now performing well and we love the style. Would recommend product highly if install issues are fixed.

gienow.com
2
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i grew up in calgary and knew the "gertie from gienow" days and finally had a chance to use them. casement (beautiful...wow!) received in summer; though missing screen and window crank. delay, delay, delay. gienow rep threw my main contractor under the bus w/ "it's his fault" when i could not get hold of the gienow rep or have calls returned (despite our prior agreement). finally have the screen/no crank in oct (now that the garage is no longer >100f). i gave up. i will not deal with gienow again.

gienow.com
5
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Gienow was fantastic with delivery installment and Service. Their products are satisfactory and scheduling Was smooth. We needed a replacement and some service work Just after warranty and they still helped us out. It was fantastic service. Highly recommend.

gienow.com
5
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i was very happy with the product and the advice from the rep who came over to discuss different styles of windows. the installers alex and kirill did a fantastic job, were friendly,proffesional and cleaned up, would recommend them anytime.

gienow.com
5
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we replaced all of our old drafty windows with triple pane, low e windows. the service was exceptional. the trim and finishing looks great. we love the new windows, it is so quiet in the house and we are draft free. there was a ton of old worn out wooden frames and trim to haul away. there was not a splinter left behind. you couldn't even tell that a work crew had been there. they were quick, efficient, skilled and very friendly. we have already gotten compliments from the neighbors on how great our new windows look. the service was impressive and their warranty can't be beat.

gienow.com
5
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tj the estimator provided prompt information and was very helpful. the install by alex and kirill was exceptional. the level of communication and professionalism was unusually high for calgary contractors. all in all an excellent experience and the product looks great.

gienow.com
5
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Jeff the sales guy was very knowledgeable. Alex Kuz'min did a very quick and clean job of removing the old windows, and installing the new. I would recommend them in a heartbeat. Well worth the $!

gienow.com
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our new home has gienow windows and doors throughout. the house is 2 years old and all bedroom window leak air in the corners. even the fixed panes leak air. during the winter months we have frost on the inside due to the air leakage. we have contacted gienow to have them fixed but they tell us it is normal "thermal transfer." i'm not a thermal transfer expert but when wind is blowing against the window enough air comes through to blow out a lighter. with the quality of these windows and the approach the company has taken to help us get the windows repaired i would recommend other companies.

gienow.com
5
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our window project is complete, thanks to gienow renovations for a well organized program which followed a critical path nicely. also there is no doubt regarding quality material and workmanship. excellent. good communication and timely. lastly kudos to your installer team of dave, chris and eric. they worked diligently through chilly conditions but did a neat installation and kept the sites clean. a tribute might be that they were welcome in our home and we were comfortable with their presence. thank you!

gienow.com
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over past 10 yrs all window seals failed & replaced by gienow at our cost. last big window took 3 months and 5 windows because of their measurement errors and breaking window twice. very frustrating, poor service and all i got was a "sorry". will never deal with gienow again.

gienow.com
5
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I am replacing the failed glass in my 21 year old home. chose Gienow because a sales person came out for an estimate without charge, live out of town, and took care of me from purchase to install. Decided to bite off the large living room window, patio doors and a couple of basement windows. Ordered late in year so the install just took place end of November Brrr. Alex Kuzmin and Partner were very professional, did good work (in a frigid environment) and I will be sure to ask for them in the next Stage of replacement.

gienow.com
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installed sol-r shield windows in a new home which we built 12 years ago. material inserted between panes has broken down resulting to very unsightly and visible streaks. we will have to spend thousands to replace the glass before we can sell the house.

gienow.com
5
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i needed to replace my kitchen window and garden door and had a few companies to give me quotes. after meeting with tj marriott i was very impressed with the company, there were not the cheapest nor the most expensive but tj was very knowledgeable and took time to address my questions. my installers were alexey and kirill and i could not be more pleased with there work. the new window and door look great and the workmanship is excellent. instead of just ripping out the old window and door they took time to cut them out so there was no damage to the drywall in the house or the siding. they consulted me throughout the day as to what i wanted and i would have no hesitation in recommending them to anyone. thanks, tj, alexey and kirill.

gienow.com
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we had all the windows and doors replaced. the initial installation was terrible. the site was left a mess with shattered glass everywhere. the finishing work was terrible. the windows arrived damaged with dirt and scrapes all over. the windows were installed on rotten sills which we were promised would be repaired prior to installation. the doors do not close properly and there are gaps with light shinning through. these are just a few of the issues. since the initial installation, the windows have been pulled out, the sills repaired, the rough opening framed in properly. today we are still dealing with the door issues. although the people we have been dealing with have been good to deal with, a person should not have to devote this much time and energy. it should have been done properly the first time or at least second or third time. i did called the 1-800-297-6102 however have not yet had a response.

gienow.com
5
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we needed windows and doors for a new house build. we went to many window companies in the area and found gienow's service & products to be excellent. our quote was competitive and in a few cases better than the competition. the product was delivered on time, by careful delivers and we are very pleased with the product & service.

gienow.com
5
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ronny the sales consultant was really knowledgeable and understanding when i asked him a ton of questions about how the windows worked. when i sent him new designs he was quick to get me back a new quote or explain any challenges with my ideas. the installers were careful and experienced. i would use plygem again for their windows. they also had really good selections especially because i was looking for a modern look.

gienow.com
5
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we have used gienow window and doors for all our new home construction for many years. they have been reliable and accurate on delivery due dates and any service that is required they perform in a punctual and professional manner.

gienow.com
4
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We are happy with our windows however because we upgraded to the best windows available, we were under the impression it would be harder to see in than they are. We a very small hairline crack in one window and they came back and replaced the windows with no issues.

gienow.com
5
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had robin, who is the person you want to see when you go to gienow do all the windows and doors. more than accomodating, described the design of the windows and then spent time going over the plans to get the windows right. each time i visited her she would always stop what she was doing to answer any questions.

gienow.com
5
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Gienow Windows Doors has helped me to replace and add windows to my home. I love the quality and the added light. I now have windows on all sides of my home so that natural light can come in and I don't have to live in the dark.

gienow.com
5
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i got gienow to provide me with an estimate for replacing two windows and a door on my garage. the door went in prior to the windows because the windows were made the wrong size. they were fast to correct this error. with this as well as their great costumer service by terry (in the office) as well as alex (measure and installer) and kirill (alex's assistant) on site, i give them a total of a 10 rating.

gienow.com
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built our home in 2008. we have had heat issues since the beginning. we checked our windows since they are extremely drafty. there is a 15 degree temperature change across the windows, with our humidity turned way down we get at least an inch of ice built up on the windows that open. we spoke with the sales rep initially who indicated is sounded like a bad install. called customer service and spoke with "jerry", he was extremely disrespectful, did not listen to our concerns. no one i know has the same issue with ice but they also don't have gienow windows so bottom line is the product is poor quality. do yourself a favor go to a different manufacturer.

gienow.com
5
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door and side window were installed replacing an old wooden door. the quality of the door and installaltion was excellent. the installers were on time, did a good job, cleaned up and provided information that was useful. installer alexey kuzmin was very good.

gienow.com
5
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this was a difficult job involving cutting brick facing in order to fit in a larger window. andrei and georg managed it with aplomb, aided by the first semi-warm day in weeks and andrei completed the job even after the temperature plunged. alexei checked in to see that things were progressing correctly. a pleasing solution was created for a tough situation. ya gotta love these russian guys.

gienow.com
1
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i ordered a front window from waylon , installers came october, 7, 2013 were very unprofessional, one of them was complaining the whole time. the windows did not have screens in them and they said they would drop the off the next day. two weeks passed and no window screens. so i called waylon to see where my screens are, he sounded baffled and did not know a thing about it. he asked me to email him so i did and the install shop emailed me back october ,16,13 (not the useless salesman) explaining that they pretty much forgot to order them with screens and they would be in oct 24, 2013 and also i wanted them to fix the caulking around the window due to the large gaps and they said they would send some one asap (which they didn't). i also emailed waylon to tell him how disappointed i was with the service and he did not even call or email back. nov,3,13 no window screens yet, i was fed up so i called waylon who didnt even remeber who i was or what i was talking about (loser) so i got mad hung up on him. i called the install office and they sent someone with the screens and to fix the caulking. all in all i would never recommend these people , they have the worst customer service not even and an apology from anyone. waylon is the worst salesman i have ever met. yes they are cheaper than everyone else but it is not worth the frustration.

gienow.com
3
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the installers showed up on time and worked proficiently in a timely manner and cleaned up the site upon completion. there were no leaks around the seals after, and it has been a year now.

gienow.com
5
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We dealt with Robin at Gienow Windows. She was very helpful and helped us get the best price on black exterior framed windows out of anyone we called. They had the best price for the type of product we were looking for. Their service department was pretty good as well. All in all, if you are looking for windows and you want a quality product at a very good price contact Robin and Gienow.

gienow.com
5
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in sales we worked with ronny, who was fantastic to work with as he was knowledgeable, patient, oh so very patient and walked us through the whole process seamlessly. for installation, merv and the rest of the crew were incredible. they were very professional, experienced and tidy. the new front, back and patio doors and 20 new windows add a fresh look to our 30 year old house! we had spoken with several other window companies and are glad we went with gienow/ply gem.

gienow.com
5
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the staff came and did the measurements. they were friendly and knowledgeable. they installed the windows in an efficient and timely manner. they did it all in one day. i am very happy with the outcome. and i would definitely call them again and would recommend them to others.

gienow.com
5
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ordered new windows and doors for my nearly 45 yr old townhouse. added 3 new windows (with approval) and a fantastic door.

gienow.com
1
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took 3 months for product to arrive. door wood plugs around windows all different levels. sticking out, deep in. glue seeping out from frame. many calls did not help. i told them to at least tell me what kind of paint to use after i fill holes and repaint myself. no response. do not recommend this plygem company.

gienow.com
5
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we have had professional service from start to finish. i am so impressed with gienow's customer service. i felt like every employee cared about my satisfaction in the product and the installation. the installation crew were great and i appreciated alexey's attention to detail. no hesitation in recommending gienow!

gienow.com
3
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we bought windows for a new 4,200 sqft home construction back in jan 2014. delivery was promised by feb 4th but was delayed twice with no heads-up from the dealer in kelowna. very dissapointing since i've had to reschedule my installer & sub-trades each time at my expense. the windows finally arrrived at the kelowna office 4 weeks late but with all doors still on back order. gienow is now asking for full payment up front before any delivery to our building site. i'm very relunctant to accomodate since all my other dealings with other parts of the house has been payment upon delivery. i'm not comfortable paying an additonal $40k without seeing & inspecting the product first. when we bought the windows we made a 30% deposit. gienow failed to mention about the required full payment before final delivery until now so we feel that we are being held hostage at this point. had to file a complaint with the bbb. no resolution yet.

gienow.com
5
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no regrets with gienow windows! waylon robert provided excellent info on the windows we chose and alexey kuz'min is very professional and friendly and does nothing less than perfect work. alexey and his co-worker spent a full day doing awesome work and my wife and i couldn't be happier. thanks gienow!

gienow.com
5
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I purchased 23 new windows for the house flip im working on. Shannon at Gienow was terrific. she new exxactky what we needed and found it right away. The windows look great, cant wait to get them in

gienow.com
5
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we had our windows installed by gienow saskatoon, on may 6th. we received 6 quotes, and gienow seemed to be the overall best value on paper, so we booked them. then time for the install.... fast, polite, thorough, and they went above and beyond, adding additional finishing, and making all inside sills clean and neat. i thought some of that would have to be completed after they finished! great company, great educators, and we're glad gienow did our windows for us!!

gienow.com
5
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great experience with tj, alexey and kirill. thank you for all your help and for doing a great job! high quality, great service. we had 3 old windows replaced, and the replacement was seamless. we're looking forward to the winter to compare how they hold up!

gienow.com
5
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we just wanted to say how happy we are with our windows. the windows are amazing! we noticed a difference right away! i especially wanted to thank georgie the install crew for their hard work and for doing such an excellent job. they worked very long days, and worked hard to make sure our existing window coverings would work, to which we are very grateful. thomas was excellent to deal with, made good recommendations, and answered all our queries. although a scratch occurred during installation on one of the windows, i have been told a new window is being made and will replaced when ready. i would certainly be recommending gienow renovations to friends and neighbors letting them know about the excellent customer service and excellent product, we received.

gienow.com
4
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we required a custom built replacement window for our kitchen due to odd sizing and an unforgiving exterior finish. we called around and spent lots of time on the web searching for a good mix of quality and price.

gienow.com
1
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new construction, 5000 sq ft home.2012. not trying to be cheap. we are disappointed with the performance of our gienow windows (harmony) and doors, after having 3 doors rebuilt due to moisture getting past weatherseal we are still having problems. this morning at a whopping minus 8c we have at least 2 inches of condensation built up on most, but not all of the glass in the house, i put a straight edge on one of the rebuilt doors and it showed it was far from straight. my wood liners are all bowed in any window over 3 ft wide. i was having trouble installing blinds level as the 3 panel doors were out of level on the top by close to an inch. my weatherstripping is falling of my patio doors ( again) i was told they would schedule a service call but i have yet to hear from them. i am tired of calling them. now some of the hardware seems to be getting hard to turn i am not looking forward to replacing them all as it would be around 100k.we thought we were buying a quality product and didn't worry about paying a bit more for it. i wont be using them again for my next custom house.

gienow.com
4
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i bought triple pane windows. i had new windows installed for the whole house. they had great service. they came on time and installed them within 2 days. they were friendly and knowledgeable. i would use them again. i was very satisfied with the work done!

gienow.com
5
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we were extremely happy with gienow.everyone was very professional, helpful and friendly.the installers, alex & ? ( sorry i didn't get the other fellows name) were amazing. we could tell that they had done this for a while!!the workmanship was perfect!!

gienow.com
5
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could not be happier. alexey kuz'min (installer) was the consumate professional; a stickler for detail & perfection; he did everything he possibly could to meet our requirements. based on his service alone, i would not hesitate to recommend gienow to anyone.

gienow.com
5
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i just finished ordering a complete window package for my new home. scott mcinnis at gienow knows his windows and bends over backwards to accommodate your needs. he's passionate about windows like nobody else. that may sound strange but he really loves what he does. seldom do you meet people who go the extra mile but scott is the best sales person i've ever met!

gienow.com
5
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i purchased new windows and doors for my home and dealt with gienow. the turn around time for delivery was much faster than anticipated. the prompt delivery of the windows was very impressive and the product was exactly as specified. would highly recommend this company.

gienow.com
5
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truly excellent results. the old window was nearly falling out of its frame from dry rot. gienow custom made and installed a new, much nicer looking window including new sills, vinyl frames, triple paned open out sides with screens and decorative munton bars. from the initial visit by the extremely knowledgeable and courteous estimator, to the promptly followed visit from the installer to take careful measurements, to the install in just a few hours, the results are near perfect. i am extremely impressed by gienow's customer service, their range of products, their ability and willingness to customize the install, competitive price point and the end results - a beautiful (from the inside and out) new big bay window that is energy efficient and maintenance free. i couldn't be happier. we've now contracted for two sets of patio doors with absolute confidence in gienow and wouldn't hesitate to recommend this great calgary company.

gienow.com
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by the first cold season we could tell there were some problems with the product. i have had wood windows and doors that were 20 years old before that were still better than these. the snow came right in through the door!!

gienow.com
5
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i have full house renovation and windows and doors is one of biggest contract. i contacted 9 contractors and i feel luck to hire gienow. ron came to my house and provided me quick estimate in second day with full technical details. although their price isn't lowest, their technical strength gave me confidence because i needed to convert an entire wall into a huge window facing beautiful mountain view. installer burim led his team and has done very professional installation. he showed me installation processes step by step. 2 windows came with wrong size. to be honest, even i didn't capture it. but burim found it and returned to shop. i am 100% satisfied with their installation service.the only concern i have is they made wrong size for one window twice. i have to wait for months though it does impact my project.

gienow.com
4
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alexey and his assistant arrived on time, completed the work in a reasonable amount of time, were tidy and efficient. the windows have been in for a month now, and we don't have any concerns. m

gienow.com
5
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our bedroom window glass cracked so i phoned gienow. on the phone the operator was able to pull up the records (the builder used gienow) so i didn't even need to measure. they arranged for an installer within 10 days. the installer had the broken window out and new one installed in less than an hour. very efficient.

gienow.com
5
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the retail staff are exceptionally helpful. we were able to get a window for our bedroom that had 2 openings and had the proper egress that we were told by another company we could not be able to do with the size of the window. the workmanship is fantastic and i would recommend them for all windows and doors.

gienow.com
5
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stephen and i are absolutely thrilled with the windows and are so happy that we chose gienow renovations to do them for us. it's a huge expense but working with you and your team has made that expense easier to "swallow".

gienow.com
5
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The tradesman (Alexey and Serge) were polite, thoughtful, thorough and very skilled in their installation. They arrived 10 minutes before the scheduled time and worked quickly and efficiently until the job was completed. The work of the tradesmen matched the competency of the salesman (Jeff). We are very pleased with the product and its installation.

gienow.com
5
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what an amazing job they did, clean, safe worksite, felt very good about the quality of the work that was completed and very happy with the new windows, i will be using them again when i have more windows replaced. professional and very respectful workmen were on site.

gienow.com
5
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thank you for looking after all of the details...greg has now come and gone. and everything is completely finished! we are very happy with the new windows and the work of all of the people we dealt with.the windows are making a huge difference already!!!so thank you very much for all of your hard work.

gienow.com
5
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words can not expressed my utmost satisfaction with this company!! from tj's honesty & advice to our phenomenal crew lead by alex, we are extremely happy with how everything turned out. the weather was just not great but they smiled the whole time. alex's team communicated each step & any concerns with the windows before install. we had issues with leakages on our old windows prior to the new install & alex & his crew went out of their way to inform us what was being done. peace of mind can not be bought, only trust can provide this. these guys definately communicated and have our trust. they were meticulous in their install and the icing on it all was alex's cladding. we are still admiring the beautiful work these guys have done! we know without a shadow of a doubt that the work was all done right the first time. their work ethics was short of amazing, working long hours in the cold. i would & have recommended gienow in a heartbeat!

gienow.com
5
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robin and his installation crew did a terrific job in our opinion ! they worked hard and got the job done on time, with lots of good camaraderie, and were a pleasure to have here.we have been amazed at the difference the windows have made. now our house doesn't get too hot on the warm days - it is absolutely fine - and we are looking forward to seeing what a difference it makes in the winter. the other thing we've found and which was a big surprise to us, is that the house is much quieter - road noises are mostly gone and the whole house feels better and more snug. and we are starting to think about getting the front windows and front doors replaced next summer!thanks again for guiding us to these windows!

gienow.com
5
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jeff the salesman was very helpful, considerate and knowledgeable about the product, answered all of our questions and assisted with determining timelines and installation requirements. product is of high quality and should stand the test of time.

gienow.com
1
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i had a good feeling about this company, after reading reviews, however, that has since changed.the salesman was very professional and genuine. i was asked to pay 2/3 up front, which equalled $800. i was also told that a swing-out hinged door would cost a little extra, depending on whether or not the installer had to cut into the "header".the installers were friendly and efficient and completed the tear-out/install within 2 hours. they did not cut into the header and i was told that the job was no problem at all. unfortunately, the interior door trim, chosen by the worker, doesn't quite cover where the old trim was, so i will have to patch and repaint. luckily, i had planned to paint anyway.i never received a final bill and was shocked to see a $1000 charge on my credit card. i have no idea what i ended up being billed for and i had no idea they were about to charge me without first informing me. not happy. i phoned the company and left a message with my job order/ph number, etc... and never heard from them. over a week later, i have called them again and i'm now waiting to hear back.very disappointing experience.

gienow.com
1
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Disappointing service....Gienow refused to take back stock items...I can understand having a final sale policy for custom windows, etc but applying that to stock items is very disappointing and very poor customer service in my opinion.

gienow.com
5
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I built a new home a few years ago, requiring over 80 windows!. The seal in one of the windows just failed recently and they came out and replaced it free of charge. Their response was timely and the installation went smoothly. Excellent service. Aside from this one window, I've been very pleased and wouldn't hesitate to use their products again.

gienow.com
5
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I wanted to express my overall satisfaction with the entire process with having our sliding glass door replaced. The estimator Ronny was helpful and was able to provide information and the necessary quote our condo board was seeking for approval his patience was very much appreciated. Terry Hillman was able to accommodate throughout the appointment process and was able to move up our installation due to a cancellation. Amiran the installer and his partner did a fantastic job on the install and had the entire job completed in less than 4 hours. Two huge thumbs up... When we decide to replace our remaining opener windows we will choose Gienow as their expertise has netted them a return customer in the future. Thanks again. - Adrian Smith

gienow.com
5
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Special thanks to Dallas, Raven, TJ, and Alex for helping us with our decision. We had a relatively small job but were taken care of with exceptional service throughout the process. The Gienow team made the decision painless, worked around our schedules, and did a fantastic job. We also received a very good price comparatively. Thanks for everything.

gienow.com
1
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Bought a new front door from Geinow. It was installed improperly and within a week the front handle fell off. They came out three other times to try to fix it and refused to acknowledge that the door itself was out of alignment. They finally replaced the door but failed to inform me that that was their plan. I was out of the country at the time. I came back to a new door which is now working properly but now it needs to be stained to match the side lights. I have been waiting since September and it's now mid December! They keep assuring me it will be done before Christmas but I have yet to see it happen. I will never ever use this company again!

gienow.com
1
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I went in to get a window knob replaced and I brought the broken piece with me just to ensure I get the correct piece, colour etc. Nathan K. spent 10-15 minutes getting the piece for me, charged me for it and sent me on my way. Once I got home it was the wrong piece, since I live quite far away from their warehouse I called him, asked to get the correct part, he refused to acknowledge his mistake, when I asked to speak to a manager he refused to transfer me to the sales manager. I asked for his full name, which he also refused to give me hence the "Nathan K." I asked him again for his manager's extension or a number I can contact him/her. He just hung up the phone. Worst customer service ever

gienow.com
1
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Booked to have an assessment because a draft has been coming in through our windows this past year. They called to say they would be at our home on the 18th of January between 12 and 4. I prepaid for the assessment ($102.00) with my credit card. I booked the day off work to be home for the call. No one called me the day of to confirm but I spoke with them on the Friday before so I assumed everything was a go. When 4:05pm rolled around I decided to call. The person who answered did not know where the tech was or why he had not come yet. They took my name and number and called me back within ten minutes. He nonchalantly said that the tech had missed 3 other calls that day as well and no one knew why and I would have to rebook. No apology was given. Needless to say we will be going with a different, more reliable company.

gienow.com
5
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Great quality control. Windows are top-notch.

gienow.com
1
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we have these windows in our town home and we have had trouble right from the first unit was sold, the windows leak like screen door and they do not stand behind there product, we have alum. frames on the outside and water leaks into the sill and root out the wood sill, the rubber weather strip between the glass and the alum. frame is not uv, rated and dries out allowing water in. in my thinking one should never buy these windows, because they just brush people off if they have aproblem

gienow.com
5
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We have used many window companies over the years and I found Gienow to have excellent quality and customer service. We really appreciate that all the windows come with a protective covering so everything looks pristine at the end of the building process. Mariella Ignatieff Designer for Ellason Signature Homes

gienow.com
5
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Doug and his team were very helpful. Definitely recommend.

gienow.com
1
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I had a home build last year and had contractor get me cheapest window quote. I was not very happy in summer because window glass make my house very very hot. I have ripped screens too and no body come by to fix for me or call me. Next time i build I pay more for extra quality window maker

gienow.com
5
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You want good quality Windows and doors... you go there....

gienow.com
5
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I am so happy with my new windows and the entire process. My quote was the best for value, triple pane windows at the same price as others standard. my install was bumped due to it being December in Calgary, but they were in contact with me and kept me informed. The crew was on time, polite, took care of my home and asked when ever there was a question. The install looks amazing and you can t...ell great care was taken. They redid my casings and left my house clean. We are so happy we did the triple glaze (comfort series I think) the look great, eliminated the draft and almost eliminated the outside noise- the difference is amazing. Will definitely recommend and hire Gienow again. Thank you for the no regret investment! See More

gienow.com
1
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There's not enough hours in the day for me to write a review for this company. It's been 15 months and the complaint email last August was 14 pages long. In June we were backed into settling a deal to get it finished and the deal was pay in 7 days they will finish work in 14....that was June 13th. We've not heard from anyone. Consumer affairs WILL be hearing from us however. Completely neglectful company. Only gave one star because you can't post unless you give a star rating.

gienow.com
5
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Amazing service! Love our new doors and windows at a great price. TJ was awesome and so is Bobby and his install crew. Could no be happier.

gienow.com
1
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I'm hoping to get some satisfaction, so either way I will post once I have someone come to look at the garden doors we bought and had installed 3-3/12 years ago. That was a fiasco in itself after having the wrong size doors built and then the right size but both the same doors not a left and a right, quite a few things went wrong, (the installers themselves were very pleasant) Now the fibreglass... sheet they glue on the outside of the door (I wanted fibreglass doors not a sheet glued to the outside) is starting to lift off (I'll see if they get back to me). The paint is peeling. 4000.00 for doors that are not worth it. And then I kept getting invoices saying I hadn't paid. I would like some satisfaction and then I will write a review saying that I am pleased with the outcome of this mess. This is for the integrity of our home. See More

gienow.com
1
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We have had nothing but problems wwith our Aluminum clad wood windows, and they just stalled service until past warranty, even though we brought it up the first winter after instal! Thanks for nothing.... look great, perform terrible

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Locations:

Gienow Windows & Doors

3004 9 Ave N, Lethbridge, AB T1H 5E5, Canada
(403) 327-7281

Gienow Windows & Doors

7140 40 Street Southeast, Calgary, AB T2C 2B6, Canada
(403) 203-8200

Gienow Windows & Doors

9704 12th Ave SW, Edmonton, AB T6X 0J5, Canada
(780) 450-8000

Gienow Windows & Doors

102, 925 McMaster Way, Kamploops, BC V2C 6K2, Canada
(250) 374-1119

Gienow Windows & Doors

876 McCurdy Place, Kelowna, BC V1X 8C8, Canada
(250) 868-9006

Gienow Windows & Doors

1596 Quinn Street South, Prince George, BC V2N 1X4, Canada
(250) 564-7888

Gienow Windows & Doors

1596 Quinn St S, Prince George, BC V2N 1X4, Canada
(250) 564-7888

Gienow Windows & Doors

21300 Gordon Way, Richmond, BC V6W 1M2, Canada
(604) 270-1488

Gienow Windows & Doors

976 Lorimer Boulevard, Winnipeg, MB R3P 1C8, Canada
(204) 421-9160

Gienow Windows & Doors

976 Lorimer Blvd, Winnipeg, MB R3P 1C8, Canada
(204) 421-9160

Gienow Windows & Doors

3026B Faithfull Avenue, Saskatoon, SK S7K 0B1, Canada
(306) 242-7513

Gienow Renovations

7140 40 St SE, Calgary, AB T2C 2B6, Canada
(403) 203-8270