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Reviews List

meridianwindow.net
2
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Called me although I am on the CRTC do not call list.

meridianwindow.net
1
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I've been fighting with them for 4 YEARS to come and fix the windows and frames they installed in my home. Everytime the weather changes my windows pop and make really loud noises. It prevents my family from sleeping and scares the family pets. I finally spoke to the owner last week who proceeded to hang up on me! I spent over $12,000 getting all my windows replaced in my home by this company and I regret it 100%. I have never experienced such terrible customer service. This company does not care about its clients and will make up any excuse not to fix the problem. We are in no way a rich family, and cant afford to get the windows replaced again. Thinking of taking legal action because it seems that is the only way my family can have piece of mind.... and sleep. Please do not use this company, they steal your money, install terrible quality products then disappear.... The owner (Igor) will even hang up on you mid-conversation. Our sales guy has even QUIT his job with them because he said we werent the first home to have this issue and he was sick and tired of getting the angry phone calls from his clients. He suggested we go to the BBB which we have and have filed an offical complaint. He said that he has tried to get in touch with upper management for all the families that are having problems but they just ignore him so he felt he had no choice and left his job with Meridian. If that doesnt speak volumes, what does. Terrible company, terrible products and terrible service. I hope this company goes out of business so that no other Calgary family has to deal with this kind of crap.

meridianwindow.net
1
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I had them install one bathroom window and one door on my house and one door on the garage. They never framed out the door on the inside of the garage, they just left it unfinished. I had to have them back several times to have them adjust both doors so they would close. The latch used to open the window started to fail after 18 months. I called them to have it replaced and they told me there was no warranty left and I'd have to pay them $75 for a new latch. This is now 3 years ago and I'm still trying to have them replace the faulty latch. You'll have to harass them a lot to get them to do anything for you. AVOID THIS SCAM ARTIST BUISINESS.

meridianwindow.net
1
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I was sold a quality install, with the best windows in the business. What I received was a completely unsatisfactory window installation. The installers left the job looking like it was complete (poor quality though), but when I looked into the actual installation, there were many gaps straight to the outside that weren't sealed and there was cold air leaking in everywhere. I called the installers back, and made them re-do their work to my standard, which at least provided me with draft free doors. The patio door still does not close properly and seals are falling off already ( 4 days old) , I am waiting to hear back from thefatory. I am not satisfied all with the quality or service.

meridianwindow.net
1
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ABSOLUTELY TERRIBLE! DO NOT USE! FORCED TO GET A LAWYER!! Over the last seven years I have renovated my entire house. I live in a century home and everything from the roof, to the floors to the walls all had to be redone. I can say without a shred of hesitation that Meridian Windows and Doors Alberta was hands down absolutely the worst company I've had the displeasure of dealing with over the last seven years. I ordered my windows in August. They finally finished the service in December. Notwithstanding the delay, I wasted two days of booked time off for the scheduled installation only to get a phone call in the evening before (one of which I had to make to confirm the installation as I never heard from them) saying the window was still in Ontario. This happened TWICE after the ORIGINAL installation date. They have the worst customer service of any company I've ever dealt with. Period. For the first time in my life I was forced to get a lawyer to deal specifically with Meridian and I'm sure that's the only reason the work got completed. On top of the incredible bad communication, in the first go around, they installed a window crooked, left a mess, they removed parts of the house (which were a fight to get replaced), etc. Excuse after excuse about delays, how this was normal, work orders, my fault for not specifying something, and EVEN after they finally acknowledge that this had been a troubled file and agreed to send me a token for my troubles...they didn't even keep their word on that. This job only got finished because of the fear of litigation. Simple as that. At the end of the day the work was completed although I didn't get anything for the trouble and I can't even imagine how this company stays in business. Several 'closed' complaints at the BBB should have given me rise to concern. If you want sloppy work, world class terrible customer service, incredibly long wait times, a company who does not follow through on promises, then this company is for you! My recommendation, stay far away from them and go with someone local. Several companies make windows and doors in Alberta.

meridianwindow.net
1
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TERRIBLE SERVICE, DO NOT USE! Their installation was poor, some of the windows were not even properly sized and what they brought was not what was discussed with the sales guy. The installers were unprofessional and damaged my doorway. I took photos and emailed them repeatedly, begging them to come and take a look at the damage. They refused but kept promising me for six months that they would fix the problems, and after all this time they finally came out and refused to honour their previous commitment, and just decided to insist that they "never committed to anything". Plus they broke one window and it took them 3 other attempts to finally fix it, because the installer kept breaking the new window. PLEASE AVOID THESE GUYS AT ALL COSTS, there is a good chance you will end up frustrated and upset.

meridianwindow.net
1
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The windows were awesome the service was horrible. The installers made deep gashes on my doors as they brought the windows in. The next day many screws fell out of the windows that had been installed in my bedroom. When I contacted a manager he was very rude and said it couldn't possibly happen. After a year and a half of phone calls, still no help.

meridianwindow.net
5
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We expected professional service and received the same from Meridian. Edward - Regional Manager is highly knowledgeable and carried out the work in efficient manner. He showed us the samples and educated about the purchasing procedure. Delivery and installation was done by Lasha based on our requirement. The whole process was quick as well as timely designed. We would surely recommend your company to my family members and friends.

meridianwindow.net
1
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A Mockery of Customer Service! I had a few doors and windows installed at my house by Meridian Windows & Doors; what a terrible experience! Rubber seals, at most windows, started to come off soon after installation, glazed door built-in blinds not working, sliding glass-door frames cracked, silicone-like sealant oozing from between the door and glass or, even worse, smudging the inner glaze... Several technicians from Meridian W & D came round to "investigate'; they were just leading me up the garden path...; none of the above has been fixed. I'm going to put the matter in the hands of a lawyer... Think twice before accepting Meridian Windows and Doors' services! L.S. P.S.: I am initiating a Civil Claim Process against Meridian Windows & Doors. I would invite all those affected by Meridian's services to do the same.

meridianwindow.net
1
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Worst customer service. They delay, hoping that you will go away. Well I finally had to and just decided to write a bad review to make sure others didn't make the same mistake I did. A simple fix on a leaky seal and they wouldn't even come out to look at it, never mind fix it! The install is only 3 years old, with a 10 year warranty. You have to hound them for an update and they just make excuses. One reason they are cheap is because they they put zero effort into customer service. (Thanks IGOR) My mistake in not checking into them and their subs before signing on the dotted line. I would NEVER recommend these clowns. Stay way from Meridian Windows and their sub contractor Alberta Door Systems!!!!!!!!!!!!! No wonder they are no BBB accredited. My mistake for going with them...

meridianwindow.net
1
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STOP REPEATEDLY CALLING ME. I WILL NEVER BUY A PRODUCT FROM YOU AGAIN BECAUSE YOU WON'T LEAVE ME ALONE! I have been called almost weekly since buying windows from your company and have asked to be removed from the calling list every time you call. By calling the same people over and over again you are deterring people from buying your product. Harassment is not a way to get buisness!

meridianwindow.net
1
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A neighbour of ours used this company and referred them. At first the salesman Edwards was amazing to work with. The installers completed 19 windows and 1 door in a single day wich was awesome all looked very professional and I was pleased with the work. Now here comes the 1 star rating. 2 of the large windows that were installed had let some water in on our brand new floor in our kitchen. I took pictures and called the sales man Edwards. After a few days no answer I wrote him an email. Still no answer so the I decided to email the company. After a few days of no reply I called in to voice my issue. WORST customer service I have ever delt with. Very unprofessional and very rude. I explained my issue on how the window has let water into my home and was told that it's my problem. After arguing over the phone the gentlemen told me I could try to get a hold of the installer and see if he could look at it or just do it my self. I have left numouris voicemail with the installer and weeks have gone by with nothing. Next step is going directly to the company and voicing my issue. When you spend thousands of dollars and sign an agreement stating there is 25 year warranty and installation warranty you expect no issues. I now understand why so many have rated thus company poorly. DO NOT USE MERIDIAN WINDOWS!

meridianwindow.net
1
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Very high pressure sales from the salesmen, installers very unprofessional, made a huge mess in my house. Left cigarette butts all over my driveway, a lot of exterior damage. Built in blinds don't work, and they have made no attempt to fix it since January. Left a big hole in my dining room and told me to fix it. The kitchen windows were not fitted right. A very high price for what I received. I would not recommend this service.

meridianwindow.net
5
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We live in Grande Prairie, we have had many quotes done for our windows and doors previously. Some where a 10 week wait and big $$$... Meridian Windows came to Grande Prairie and blew us away with their pricing. We had our first set of windows and doors replaced 2 years ago in March 2014 and I LOVE these windows. We purchased Heritage Triple Pane white windows (various sizes and styles: Silders and the Awning style) and three different exterior doors. The windows are a night and day difference from the old single pane we had... the Meridian Windows are quiet, easy to clean and look gorgeous with the wide vinyl casings. We recently got another quote for our patio door and a window in the basement. Best price around and they get the product in about 4-6 weeks and they are installed right after. There is a little language barrier but they are great at explaining any details you don't understand :) Great service and good price.

meridianwindow.net
1
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Call Calgary service and schedule an appointment for estimation, I was waiting whole afternoon, service man never show up, never call me so I called them twice, didn't get answer so I left voice mail, didn't receive call back explain why they didn't show up. If they can't keep a simple promise, DO NOT bother them ..

meridianwindow.net
1
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7 windows over $7,000.On largest window they broke all corners of the drywall removing window. I fixed that. Window is leaking in 2 spots; caulking on nearly all the windows has numerous bubbles of different sizes popping out; slope of cladding is such that water pools along window rather than draining away from house. We have talked & emailed lots and they sent people out 2 times to fix everything, however, both times they didn't bring all required materials (brown cladding). Last time they came out was fall 2016. No cladding again & he tried to fix some caulking but it is totally unacceptable. Now we are told to email "Igor" which we do but he never replies. Won't give us his phone number. Person who answers phone says he can't do anything and just keeps saying to email "Igor". There are more issues both large and small but I am running out of characters. The "small" issues would just further show how poor and unprofessional the installation was. ZERO STARS!

meridianwindow.net
1
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Note: Do not use this company ever -I had a very bad experience with this company----- Very rude customer service experience --my call went to Ontario--although it had a 403 area code ---a very rude and ill mannered man answered-with an accent---a service call was booked and at the last minute it was cancelled no reason given - Please do not ever use this company. I also phoned the local sales agent it is yet to be seen if he will rectify my problem with my one window

meridianwindow.net
5
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Great products, friendly service and professional conduct. The guys at Meridian helped me choose the right product and gave me a great deal. The most important thing was that my rooms are more peaceful after the noise reduction, and the heat doesn't escape in the winter any more. Highly Recommend.

meridianwindow.net
1
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The amount these guys phone solicit equals harassment. Hundreds of phone calls no matter how many times I've asked to be removed.

meridianwindow.net
1
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My parents hired these people. The window replaced will not close properly and window ledge damaged. Did not seal another window as promised. Have stood them up on many appointments to repair and replace these issues, and have not heard from them since. Very shady company would not recommend !

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Locations:

Meridian Windows and Doors

4512 10 St NE, Calgary, AB T2E 6K3, Canada
(403) 453-7359

Meridian Windows and Doors

4512 10 Street Northeast, Calgary, AB T2E 6K3, Canada
(403) 453-7359

Meridian Windows & Doors

8400 Jane St, Concord, ON L4K 4L8, Canada
(416) 650-5900